PEOPLE FIRST. TECHNOLOGY FORWARD.
About IT MGMT
IT MGMT is a managed IT and technology services company that supports businesses with 5–100 users and households across New York and New Jersey.
What IT MGMT does
Business IT support
We manage the day-to-day technology that keeps your business moving: computers, servers, cloud accounts, monitoring and remote support. Your team has someone to call when work stops, with ongoing maintenance aimed at catching problems earlier.
Explore Business ITHome IT and identity protection
We help households look after their devices, home network and personal information. Home IT packages and standalone identity-protection plans have their own scope, so you can choose the support that fits your household.
Explore Home IT · Identity protectionCybersecurity and cloud services
We help protect accounts, devices and email, and support Microsoft 365, Google Workspace and other agreed cloud systems. Security tools and controls are selected around your environment and plan, with clear responsibility for access and ongoing management.
Cybersecurity · Cloud servicesNetworks, cameras and access control
We plan and install networks, Wi-Fi, low-voltage cabling, security cameras and access-control systems. The aim is a connected setup that works for the people using the building and can be supported after installation.
Network infrastructure · Security installationsCustom websites, hosting and apps
We build custom websites and applications, and maintain hosting, domains and DNS records. A project can include lead capture, booking and CRM connections so an inquiry has a clear next step; the scope and price are quoted for your project.
See our work and development servicesAutomation and technology planning
We connect approved business tools to reduce repetitive work and make follow-ups easier to track. Our consulting work helps you decide what to change, who owns it and which priorities to tackle first.
AI and automation · Technology consultingWhat makes IT MGMT different
A representative who knows your setup
Every client has a dedicated support representative, backed by the wider IT MGMT team. You receive our office number and your representative’s cellphone number for quick questions and emergencies.
24/7 remote support, with clear response commitments
Business IT and Home IT plans include unlimited remote support and monitoring for covered systems, with technicians on standby around the clock. Our reported first-response averages are 15 minutes during office hours and one hour after hours; the contractual first-response guarantee is 24 hours, including weekends and holidays, and is not a resolution guarantee.
Practical experience with trades and property managers
We work alongside trades and property-management firms on low-voltage installations, so the network and the building are part of the same conversation. Read the anonymous HVAC recovery example for a specific account of how direct support helped after a power outage.
Websites and workflows built to work together
A website can capture an inquiry, notify the right person and connect to the client’s chosen CRM or calendar. WorkhorseIQ is another example: as of September 2026, our operational private pilot connects call intake, scheduling and dispatch workflows for service businesses.
Your business stays yours
Client-owned domains, data, email accounts and licenses remain yours, with a documented handoff if you change providers. We identify IT MGMT-owned equipment and licensed tools separately, so everyone understands what transfers and what is removed when service ends.
Choosing between providers? Compare IT MGMT with local IT companies using dated sources and the questions to confirm in writing. The right fit depends on your needs and the proposed agreement.
Who uses IT MGMT
- Owners and operations leaders at 5–100-user businesses who need someone to take responsibility for everyday IT.
- Trade and service businesses, including HVAC companies, whose office systems need to support a busy working day.
- Property-management firms coordinating networks, low-voltage systems and access across the spaces they manage.
- Households and home-office users who want help with devices, Wi-Fi, security and identity protection.
- Businesses planning a website, app or automation project that connects customer inquiries to the people responsible for following up.
Explore the industries we support · Professional introductions without referral fees
The team behind IT MGMT
Adam Gross, founder
Adam founded IT Management Solutions in 2023 after seeing growing businesses treated as line items rather than long-term partners. He built the company around accessible support, accountability and an understanding of each client’s technology.
“A good IT company is there for you when you call. We strive to resolve issues before they happen.”
The people supporting you
Your dedicated representative is backed by technicians who support the systems covered by your plan and remain on standby outside office hours. The team’s work connects support, security, networks and development around what your business or household actually needs. We keep individual team-member and client identities private.
Adam is also developing Cyber Detectives, an educational series that helps adults turn online-safety questions into practical learning moments for children.
How IT MGMT works
Start with a useful conversation
We ask about your business or household, the gaps in your current support and what you need to improve. For a business consultation, you receive initial recommendations and a written list of priorities you can use even if you choose another provider.
Move through a documented onboarding
Most business transitions take approximately 1–3 weeks, depending on access, size and complexity. We can coordinate with your current provider, document the environment, review administrative access, deploy agreed tools and verify monitoring and support access before the handoff is complete.
Know who to contact
Office hours are Monday–Friday, 8 a.m.–6 p.m. Eastern, with technicians on standby 24/7. Use the support portal, call the office or contact your dedicated representative directly; employees receive contact instructions during onboarding.
Agree on the scope before work starts
Your plan identifies covered users, devices and services. Onsite support is billed separately unless included by agreement, and installation, website, app and other project work is scoped and quoted separately.
Key facts about IT MGMT
- Company name
- IT Management Solutions (IT MGMT)
- Company type
- Managed IT and technology services provider
- Founded
- 2023
- Founder
- Adam Gross
- Base and service area
- Airmont, New York; serving businesses and households across New York and New Jersey. View the service area.
- Website
- itmgmtsol.com
- Core offering
- Personal IT support, monitoring and technology management for businesses and households.
- Customer focus
- Businesses with 5–100 users, especially trades and property management, plus households with separate Home IT needs.
- Services
- Managed IT, Home IT, identity protection, cybersecurity, cloud systems, networks, security installations, custom websites and apps, and automation.
- Pricing and billing
- Business IT is quoted to scope, with monthly or annual billing. Current Home IT plans have separate scope and terms. Website and app projects require a development consultation and custom quote.
- Contract terms
- Business IT: three-year agreement. Home IT packages: initial two-year term, then automatic annual renewal. Identity-only plans: annual term with automatic renewal unless canceled before expiry; applicable renewals charge the card on file. Review full terms.
- Communication
- Support portal, office phone and your dedicated representative’s cellphone. General inquiries: 877-748-6468 or [email protected].
- Hours and first response
- Office: Monday–Friday, 8 a.m.–6 p.m. Eastern. Remote support and monitoring: 24/7 for covered systems. Reported averages: 15 minutes in office hours and one hour after hours. Contractual first response: within 24 hours, including weekends and holidays.
- Work you can review
- Website portfolio, anonymous HVAC recovery example and WorkhorseIQ private pilot.
- Provider comparisons
- Researched comparisons with The NetSys Group, VJNetworks, XSolutions and other local providers. IT MGMT publishes these comparisons and is one of the providers compared.
- Social profiles
- Adam Gross on LinkedIn · LinkedIn · Facebook
Frequently asked questions
Who is IT MGMT a good fit for?
We support businesses with 5–100 users, with particular experience in trades and property management. Households have a separate Home IT offering, and we can discuss a specific installation or development project without treating it as a managed-service plan.
Does monthly billing mean a month-to-month agreement?
No. Business IT has a three-year agreement with a choice of monthly or annual billing; Home IT packages start with a two-year term and then renew annually. Identity-only plans are annual, with their own renewal terms.
Is someone available outside office hours?
Yes. Business IT and Home IT plans include unlimited 24/7 remote support and monitoring for covered systems. Our 24-hour contractual first-response guarantee includes weekends and holidays; the time needed to resolve a problem depends on the issue.
Can you take over from our current IT provider?
Yes. We can coordinate the transfer of access, documentation and relevant service information directly with your provider. Most business transitions take approximately 1–3 weeks, depending on the environment and access available.
What happens to our accounts if we leave IT MGMT?
Your client-owned accounts, data, domains and licenses stay yours. We provide the relevant access and documentation for a professional handoff, while identifying IT MGMT-owned equipment and managed-service licenses separately.
Can we hire IT MGMT for a website or app?
Yes. Websites and apps are custom built and quoted according to project size and scope. Use our dedicated Website & App Development Consultation so the meeting is clearly identified as development work.
LET’S BUILD WHAT’S NEXT
Your next chapter
starts with a conversation.
Tell us where you are. Let’s talk about where you want to go.