IT Support & Cybersecurity for Healthcare Offices

When the schedule depends on the system being up, the work has to be built around uptime and evidence. Here is what we put in place at a practice.

1. 1

   We map the clinical workflow, not just the network

   Before touching anything we document how patients move through the office: check-in, the EHR, imaging, labs, billing, and the devices each step depends on. That tells us which failures stop care and which are merely annoying.

2. 2

   We separate clinical devices from everything else

   Imaging equipment, medical devices, and vendor-managed systems go on segmented networks with changed default credentials, to limit access between front desk systems and equipment with different support requirements.

3. 3

   We build for the day the internet fails

   Where the practice cannot afford downtime we add a secondary connection with automatic failover, uninterruptible power on the equipment that matters, and a documented paper fallback so the front desk is not improvising.

4. 4

   We enforce access control and logging

   Role-based access to protected health information, unique accounts for every user, enforced multi-factor authentication, automatic screen locks, encrypted workstations and laptops, and audit logging retained so access can be reviewed.

5. 5

   We test recovery and write down the numbers

   Backups of clinical and business data are verified with real restores, and recovery point and recovery time objectives are stated in plain language rather than left to assumption.

6. 6

   We keep the risk assessment supportable

   Safeguards, training records, device inventory, and vendor agreements are documented and kept current, so a HIPAA risk assessment or a payer audit is answered from records that already exist.

Getting started is simple. Here is what to expect when you reach out.